Straight Answers Before You Book a Cleaner
These are the things people ask before letting a cleaner into their home. If your question isn’t here, email us and a person on our Scarborough team replies within 1 business day.
Still Have a Question?
What about my pets?
Tell us about them when you book. Your instructions go on the job notes, so your cleaner knows which doors stay shut and who isn’t allowed outside.
Who will be cleaning my home?
A cleaner who passed a background check before their first job and is bonded and insured under our policy. We’re a new, Scarborough-based company, so you won’t get a different stranger from a big roster every time.
Do I need to tip my cleaner?
No. A tip is never expected. If you want to thank your cleaner for a job well done, the full amount goes to them.
What if my cleaning falls on a holiday?
We don’t clean on New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving, Christmas Day, or Boxing Day. If your regular clean lands on one of them, we email you ahead of time to move it.
Will the first clean take longer?
Usually, yes. A first visit deals with build-up that regular visits keep away, so plan for it to run longer than the ones after it.
Do I need to be home during the clean?
No. You can let your cleaner in and head out, or tell us when you book how you’d like us to get in. Do whichever you’re comfortable with.
Will I get the same cleaner each time?
We do our best to send the same cleaner, because they get to know your home. If someone else has to cover, they work from the same checklist and the notes you gave us.
How do I pay?
Payment is due once your clean is finished, not before. Your quote email confirms the price and how to pay.